Jeanne Bliss, five time Chief Customer Officer and author of “Chief Customer Officer 2.0” is joined by customer leadership executives around the world as they share how they gain traction in transforming their business, leaders and operations. Join us on The Chief Customer Officer Human Duct Tape Show to learn the leadership practices from C-Suite Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others.

On C-Suite Radio they will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth.

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Jeanne Bliss

C Suite Advisor on Customer Experience & Business Growth | Chief Customer Officer Pioneer & Best-selling Author | Keynote Speaker | 25-year CX Executive


Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. A consultant and thought leader, Jeanne Bliss guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives.

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